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Support – FAQs

What are Logbot KITS?

They are plug&play ready-made KITS that contain hardware, license and credits to provide specific solutions.

How to buy Logbot KITS?

You can find Logbot KITS at our certified distributors: >>Link

How to activate services?

The Basic Services can be activated through the Logbot portal in the “Services” section, the KITS by sending an email to services@logbot.cloud indicating the KIT to activate .

How does support work?

Logbot Smart Service Card (LSSC) is a prepaid card with which you can access Logbot’s value-added technical support services. Once purchased, LSSC must be activated and can be used within 12 months of the date of purchase; after this period the services of Customer Services not yet used can in no case be requested, nor compensated.

How can I request support?

Support can be requested through the dedicated ticketing portal at the following link: >>Link

What is LogbotOS?

LogbotOS is the Logbot operating system taht allows you to activate and enjoy the services on the platform through certified hardware. LogbotOS provides for the purchase of a one-time license.

How can i renew my prepaid subscription services?

Prepaid subscription services are billed monthly and deducted fro the amount of credit uploaded to the administrator’s profile.

What are the Logbits?

Logbits are prepaid credits to purchase and activate all the services provided by Logbot.

How to buy Logbits?

Logbits can be purchased online by credit card on the Logbot portal in the “Billing” section or at our certified distributors: >>Link

What hardware are supported?

Hardware that supports LogbotOS varies by application and is described at the following link: >>Link

What automation protocols are supported?

Supported protocols are S7, OPC-UA, MODBUS-TCP and HTTP

Who can support me in the installation?

Logbot has a network of certified system integrators available at the following link:>>Link

Where can I download technical manuals?

Il materiale tecnico può essere scaricato previa registrazione al seguente link: >>Link

Is training included in the KIT?

Only in the KIT “Certification 4.0” is included.

What can I do with the Logbot Sales APP?

Through the Logbot Sales APP I can access technical and commercial material.

Where can I download the VPN client?

The VPN client can be downloaded at the following link: >>Link

How can I reset an iot device?

A broken iot device can be restored by following the instructions at the following link: >>Link

Are there APIs available?

Yes, HTTP REST APIs are available via Logbot’s Bitstream service. Contact your sales representative or fill in the form at the following link: >>link

Can I integrate Logbot into my products?

Yes, via SOM hardware. Please contact your sales representative or fill in the form at the following link: >>link

What security protocols are used?

Fare riferimento al documento tecnico al seguente link: >>link

What kind of VPN is available?

Logbot provides a LAYER2 VPN that is compatible with all Ethernet automation devices and does not require changes to your corporate firewall settings.

Do i need to know a programming language to use the Logbot platform?

No, Logbot is a completely no-code platform.

Is it possible to ask for personalized services?

Yes, contact your sales representative or fill in the form at the following link: >>link

Where is my data stored?

The data are processed in Europe according to current regulations.

Can I export my data?

Yes, within the portal or via API.